Terms & Conditions

Last updated: July 8, 2025

These Terms and Conditions ("Terms") govern your use of the website and services provided by DeMase Marketing LLC ("DeMase," "we," "our," or "us"). By accessing or using our website (https://www.demasemarketing.com) or engaging with our services, you agree to these Terms in full. If you do not agree, do not use our website or services.

1. Services Offered

DeMase provides marketing, automation, and web development services. Our offerings include but are not limited to:

  • Website redesign and development

  • Lead generation funnels

  • AI chatbot integration and automation systems

  • Backend support and hosting packages

Each service may include a one-time setup fee and/or a recurring monthly support plan.

2. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information during onboarding

  • Supplying necessary assets, credentials, or approvals in a timely manner

  • Reviewing deliverables and providing feedback within agreed timelines

Failure to meet these responsibilities may delay project timelines and does not constitute a breach by DeMase.

3. Payment Terms

Payments are processed securely through Stripe. By purchasing services, you agree to:

  • Pay the setup and/or subscription fees according to your selected service plan

  • Allow auto-renewal of any recurring plans unless canceled prior to the next billing cycle

  • Ensure payment methods remain valid and up to date

Late or failed payments may result in service suspension or termination.

4. Refund Policy

Due to the custom and digital nature of our work, all payments are non-refundable once work has commenced or deliverables have been initiated. Refunds for unrendered work may be considered on a case-by-case basis at DeMase's sole discretion.

5. Intellectual Property

All custom-built websites, designs, automations, and marketing materials created by DeMase remain the intellectual property of DeMase until payment is received in full. Upon full payment:

  • Ownership of deliverables is transferred to the client

  • DeMase retains the right to showcase non-confidential elements in our portfolio

Client-provided content (images, copy, logos) remains the intellectual property of the client.

6. Use of Portfolio Content

Unless otherwise requested in writing, DeMase may use screenshots, links, testimonials, and anonymized performance metrics in our marketing materials and website portfolio.

7. User Conduct

You agree not to:

  • Use our Services for illegal purposes

  • Upload malicious code or attempt to gain unauthorized access

  • Harass or abuse DeMase staff through any communication channel

We reserve the right to restrict access to users who violate these terms.

8. Third-Party Tools & Integrations

Our services may include the use of third-party tools such as:

  • Stripe (payment processing)

  • Zapier (automation)

  • Google Analytics

  • Chatbase or OpenAI (AI tools)

We are not liable for any errors, breaches, or data handling issues originating from these platforms. Clients agree to also be bound by the respective third-party platform terms of use.

9. Disclaimers

We do not guarantee specific marketing results, revenue outcomes, or search engine rankings. While we make every effort to optimize performance, outcomes may vary based on client inputs, market conditions, and external factors beyond our control.

10. Limitation of Liability

To the fullest extent permitted by law, DeMase will not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Service interruptions due to third-party platform failures

Our liability is limited to the amount paid by the client for the services in question within the previous 90 days.

11. Termination

We reserve the right to terminate service with any client at any time for violations of these Terms or for behavior deemed harmful to our team or brand. Clients may also cancel services at any time with written notice, subject to the refund terms above.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida. Any disputes will be resolved in the courts of Hillsborough County, Florida.

13. Updates to These Terms

We may update these Terms periodically. The updated version will be indicated by the "Last updated" date. Continued use of our services after updates constitutes agreement to the revised Terms.

14. Contact Us

If you have any questions about these Terms, contact:

DeMase Marketing LLC
807 S Howard Ave
Tampa, FL 33606
Email: team@demasemarketing.com